Shark AI Robot Vacuum & Mop with Self-Cleaning Brushroll for Floors, Carpet Black/Silver (RV2001WD) With LiDAR Navigation

Okay vacuum with buggy software and terrible customer service
For several months this vacuum performed well enough, though a tiny dust bin and buggy software kept it from being awesome. It would sometimes skip areas for no apparent reason, and even whole rooms on occasion. Starting it again would often sort this out. It would also ignore some settings, such as the suction power level, always just using the default setting even if we changed it. The mopping function worked slightly better than expected, app and software notwithstanding. The brush still gets hair tangled despite the advertised design that was supposed to limit this. We actually liked the Wyze vacuum better in some ways. Both had good map results, but the Wyze had its share of bugs and charging issues (always having a hard time docking regardless of floor type or placement), plus a terrible brush for pet heavy households.The real issue with the Vacmop started earlier this month. It started by itself, and again after I pushed the button to make it dock. Finally I power cycled it and checked the app to see if there was something there that would explain this, only to find the vacuum was gone from the app completely, map and all. Assuming a bad glitch, I added the vacuum back to the app as a new device (it connected as expected), and tried to get it to remap the house. It sat on the “connecting” screen for minutes then just… didn’t do anything. Back to the “ready to map” screen. Nothing worked after this point. Reset router, power cycled everything possible, deleted and re-added the vacuum ad nauseum, factory reset, nothing worked.Finally we called customer service, which of course had me try many of the things I already did, to no avail. They “escalated” the issue but whomever they tried escalating me to were not answering so I was told they’d call me back after the weekend. One rep said it might be on their end and they could reset something, but obviously no one did (of course, I really dislike the idea if a shark server is down or something snafus on their end that my vacuum becomes a doorstop). One week later, after no call came, I called back and was told I’d have to wait another 3-5 days for a call. I complained and tried to get a manager. The rep said no managers were available but that I’d get a call back within two hours. No call. I called back again, and was told there was nothing they could do and that I’d have to wait for the call (hopefully within “an hour or two”). Surprisingly, no call came! I tried again but they were closed.That is where I am at. A vacuum that connects to the phone app but cannot be controlled by it, and inept customer support that might or might no ever solve my issue.Not recommended (in fact, stay far away). I will update this if something changes. But even if they manage to actually get this problem fixed I will never be able to recommend this vacuum, or company. Which is a shame as we have used Shark upright vacuums for years with good luck with customer service regarding those, the last time being several years ago now, so apparently things changed for the worse.Edit 9/29/21: Shark finally did fix something on their end a few days after the last time I spoke with a rep, no idea what. The vacuum did respond to the app and (after an error or two – not uncommon anyway) re-mapped the house and cleaning. So that is something. The above concerns still stand, however, and I cannot recommend this machine. One other note that I forgot to mention above is that on one of the earlier “escalated” support calls the representative, near the end of the call, asked me for my login info – email and password. I said no and told her I thought that was unacceptable. Not sure what was up with that.

I really like it, I lead a hectic lifestyle, but maintaing a clean house is important for me,It helps me alot, I rescheduled time eachday for cleaning and mopping, However it’s important to secure any long curtains before starting as their wheels can get caught in the curtain.

My first shark never left the dock, after a day of frustration, thinking i was doing something wrong i got a hold of technical support. And they agreed it was defective. (It only moved a short distance in circles and mumbled error 21)To my surprise a new pod arrived in 4 days i had to switch a few things, like brush, dust bin, battery, and those whisker thingys.I was apprehensive about running this one, but after programming, exploring, and mapping, it was a success.The app is amazing, every morning at 10am it leaves its dock and cleans everywhere the app shows the clean areas and is fully controllable.Had this wonder machine couple of weeks now and we both love it vacuums and no streak mopping all in one pass.We named him Robbie i wanted to call him Dick after my neighbor who does all the housework in his house, but my wife said “no”

This could have been a great product if Shark had actually put the time into it. First of all, after buying it and using it for about a month I realized that I have paid $200 extra. I’m going to try to get that back but I should have been more thorough in my research. The actual price is around $300. I removed one star because of this.Pros:- The vacuume performs really well. It has a good suction, I have not had any problems with tangled hair, and it is not that noisy. Though, not exactly quiet either.- The mop works well enough too. Sure, it is not strong enough to remove food stains and such but no vac bot is that strong yet. It has a scrubbing functionality which is effective, but could have been much more effective if it was more aggressive.- The battery is good enough to vac or mop my two bedroom flat in one go.- The sensors all work flawlessly.- It climbs over small obstacles effortlessly.- The software is easy to use.- It can detect carpets pretty well.- The mop attachment mechanism is good though it could easily be made such that the user could attach any cloth. It is still hackable to do that though.- Washable filter.Cons:- Inaccurate mapping and you can’t edit the walls.- Side brushes have only one arm. I like that it doesn’t spin that fast as it won’t kick dirt out of it’s way. But having one arm makes it miss the edges of the walls.- Connecting to it using the app is very finicky. Though, once it is done it works without any problems.- Supports only one map.- The water reservoir is very small. One full reservoir lasts half of my flat. That is about 300 square feet.- It keeps turning off every couple of minutes and then turns on again. That being said, turning off does not interrupt it’s process.- If I take it to another floor and turn it on it will do its job, but will fail to go back to where it started from when it is done. It will keep wondering to seemingly random locations.- Got itself trapped under a wooden chair while it could out from the same way it got in.- Misses the corners and edges of the walls.- The software is truly under developed.