Narwal Freo X Ultra Robot Vacuum and Mop Combo, 8200Pa Robot Mop & Vacuum, Auto Mop Drying/Washing, Self-Empty, Zero-Tangling, DirtSense™, Maintenance-Free Base Station, Self-Contained Dust Processing

Godsend!
This is the greatest thing to ever be made by the hands of man. I have OCD, I like ideal cleanliness in my home. This narwal does for me what I don’t have time to do. It mops, it cleans, it’s smart. You can send it to whatever room you like whenever you like, any time of day. You can schedule to clean your whole house when you’re not home with your choice of how much moppage you want, how squeaky clean or meticulous you want. I can clean my bathroom floor 20 times a day if I so choose! It’s amazing! And it saves me so much time.And then you think, but surely how well can a robot vacuum clean the floor? And I tell you, through experience, better than a person! I decided yesterday after almost 6 months of using this godsend, to wipe my kitchen floor with a paper towel to see how much dust or dirt was there. None! Zero! That paper towel was white as snow after wiping down the whole kitchen! That narwal is amazing. It even gets into the nooks and crannies. I am getting my mom one for Christmas. If you like cleanliness, and you are tired of mopping and vacuuming (it just moves dirt around pretty much when we humans do it) then save your back and get this.FYI: If you have cords and wires on the floor, as I often tend to, yes the narwal may pick it up and wrap it in it’s little whirly brush. Then you just turn it over and unwind it from the whirly brush and try to keep the cords off the floor next time. I have had this happen several times and the narwal just stops what it’s doing until you get the cord out and it’s fine. No big deal. If it happens while I’m at work, when I get home, I take the cord out of the brush and turn the narwal back over and that’s it.

I have had experience with robotic vacuum cleaners and mops for years.This attractive and well designed product is the best one I’ve owned and it works perfectly.Narwal will doubtless be sending out OTA updates to make it even better. The thing is, it is really hard for me to find any fault with this product that is an improvement over its predecessor.With it able to work perfectly in fully automatic A.I. Freo Mind mode, it makes use of numerous sensors to detect and correctly react to dirt or spills in the most appropriate manner. If you want to make use of various settings yourself to modify the system, you will find the app provides you with vast control.Point is, the mopping pads are able to adjust pressure on the floor depending upon the surface. A little less downward pressure on your wooden floors versus your tiles. Those pads are kept clean and wet with prompt and effective washing with clean fresh water in the handsomely designed base. Detergent that is child and pet safe is automatically added to the water.When the cleaning job completes they are washed and dried with heated air. The washing tray is easy to remove and clean yourself as you should do every couple of weeks or so. The system is designed for maximizing cleaning performance, with no fiddly easy to fail mechanical washing methods.I also am so very pleased that with this powerful capable vacuum and mop to find out that it is amazingly quiet.A very large dustbin is made more efficient by the compression of the contained contents and disinfected and air drying to prevent any moisture from leading to bacterial growth and smells. The solution is in sync with the ability to handle potentially a longer, dump with a possible 7 weeks needed before tossing the expanding disposal filter bags/cartridges or you can use the included 1 litre more conventional dustbin with a washable filter. I have only used the newer disposal bins thus far and I am very happy to say they work as advertised.If you’re someone who has a few kids and several pets, you may have more frequently emptying and the easiest to empty conventional dust bin may be the way you end up going. Take note though that you are able to buy third parties filters and parts that are very cost effective. The Narwal Freo is a great machine that has been a success around the world, so no shortage of consumables are available for your long term enjoyment of this machine.It is an easy to setup product that you can trust to make your home as clean as possible and even do this while the family sleeps as it is so quiet and doesn’t have a super loud dirt handling solution that is subject to possibly clogging up with potentially damp dirt and dust.On so many levels, this mopping vacuum is a step above. I am very glad that I took the plunge and went with Narwal who have gone above and beyond in designing a super capable and easy to live with device to make your home better.Highly recommended.

Great product. Much better mopping system than other vacuum mops in the market. The mop pads actually scrub the floor clean. And since Narwal goes back to the docking station periodically to autoclean the mop, the each area is mopped with clean mop pads.The vacuum is super silent as well.Highly recommend Naraal.

Review Edited 19th September 2024I knew I would regret writing my first review so positively. What I failed to mention was the abysmal support. After launching in India, Narwal switched distributors, leaving their website for buying accessories and handling support in a perpetual state of “maintenance” for months.The support staff and contact numbers listed on their website are completely unhelpful and, frankly, some of the worst I have ever encountered. They are consistently clueless, which is unacceptable for a company selling expensive robotic vacuums.If your vacuum needs replacement parts due to wear and tear, you’re out of luck—there are none available. In fact, support even suggested I import off-brand accessories from another country. This is truly a first for me.Every inquiry is met with the same response: “Sir, I will check and get back to you.” This isn’t an isolated issue—I’ve been getting this same response for 10 days, and it repeats every 10 days. This lack of professionalism is beyond frustrating.While the vacuum itself is great, and I still stand by my initial review of the product, I cannot comprehend how they’ve managed to drop the ball so severely on after-sales support and screw it up so badly.++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++I usually don’t do reviews, but I had to make an exception for this purchase. Here’s why:Context: I have 2 dogs, 1 cat, and a wife who all shed a lot, and with my OCD, it’s been a losing battle, I tell you! But now, I’ve finally found hope—apparently, there’s a vacuum out there that can tackle fur and sanity in one go!Anyone who owns an upright cordless vacuum/mop cleaner knows they need regular maintenance themselves. Sure, they work as advertised, but considering the fur-pocalypse I mentioned earlier, it takes at least two passes a day to keep my sanity levels in check. And let’s be honest, ain’t nobody got time for that!I personally have a Dyson V11, a Tineco S5 Pro, and a couple of Black and Decker handheld vacuums, so you know I mean business. The only thing missing was a robo-vacuum. Unfortunately, the current offerings of robo-vacuums in India are like high-maintenance pets—cute but constantly needing attention. Then Narwal came along and finally cleaned up their act and offered the latest and greatest at the same price as their American counterparts.Pros:- Quick lidar/mapping- Stellar app with extensive customization/scheduling options- You have complete control over the type of cleaning you want and when and where you want it- Self-cleaning/drying of the mop head and it’s damn quiet- Minimal maintenance required on the base station, looking at you, T20 Omni- Excellent vacuuming capabilities and above-average mopping- M*****F****ing Anti Hair Tangle Brush Roller!!!!!!!!!!!!!!- Big enough dust/hair storage onboard to last a couple of weeks- Scented floor cleaner solution that auto-applies and smells good!- Huge dirty/clean water tanksCons:- Lidar issues with low-level objects like wires, etc.- Issues with light carpets/mats where on some occasions the vacuum might struggle (tape them down)- Expensive (subjective) disposable bags, but they do provide reusable plastic binsFinal Notes:With 3 + 1 shedding animals in the household, the disposable dust bags/bins can last for 2-3 weeks based on my usage. It will cost ₹300/piece via official channels and cheaper for knock-offs. I am going for minimal maintenance here, people, but you can always use the reusable plastic bins.If you want optimal cleaning and have a lot of objects lying about on the floor, you will still have to put them aside on higher ground so that there is maximum coverage; otherwise, Freo will navigate around it. While the Lidar sensor(s) work as intended except for very low-level objects, there will be some initial effort required from your end to ensure everything is spick and span.You will have to adjust your home and furniture in some instances to ensure cleaning is optimal and you have maximum coverage.Finally, this is not an easily affordable device, but for what it’s worth compared to other high-end robo vacuums in the Indian market, this is the best and latest tech that money can buy since all the other high-end vacuums are a generation or two behind and there are updated models available in EU/US markets. So again, if you want peace of mind and a robo vacuum that requires minimal assistance/maintenance and works exceptionally well, this is the device for you at this moment.