iRobot Roomba Combo i3+ (3574) Robot Vacuum & Mop – Self-Empty for Up to 60 Days, Clean by Room with Smart Mapping, Dual Multi-Surface Brushes for a Thorough Clean, Ideal for Homes with Pets

Good product / Poor customer support
Now that it’s working properly, I really like the product. I didn’t like the provided documentation and online customer service. The “Getting Started” instruction card was unclear and just plain wrong. It talked about a “drip tray” that slides under the “Home Base under the clip at the center of the drip tray”. The Home Base is a one-piece unit, nothing is identified as a “drip tray”, and there is no clip. A URL is provided for “further assistance” but if you go there, you get the following messages: “Oops! This page was collecting dust.” and “Visit Customer Care Site”. If you click on Visit Customer Care Site and search on “i3+” there is a link to “iRobot Owner’s Guide and Quick Start Cards” clicking on this link takes you to a site that offers NOTHING for an i3+ unit. Another recommendation on the Getting Started card is to download the iRobot Home app. A QR code is provided, and it worked. I installed the app on my Android phone but found that it conflicted with another app on my phone and was only moderately helpful. I clicked on the “Vacuum Everywhere” button and the Roomba immediately went to work. After about 40 minutes it returned to the Home Base and refused to operate. After some time, I figured out that the dust bin was full, but could not figure how to use the self-emptying feature. Within the app was a link for an owner manual but this manual is not for the i3+ specifically (maybe just the i3, not sure). Features that are on the i3+ are not covered in the manual. Specifically, the self-emptying feature and the wet mop feature are not covered. I went to the iRobot website and clicked on the chat button. The chat is a one-way-only video chat, I could see the representative, but he could not see me. He kept insisting that there was an empty bin button in the app but no such button was showing, and I could not show my phone to him in the one-way video chat. Eventually he just gave up and gave me a phone number to call. I figured out how to manually empty the dust bin and after replacing the bin in the i3+ the app empty bin button suddenly appeared (suspect the bin wasn’t properly seated initially). The app conflict on my phone was between the iRobot Home app and a step counter app. Every time I started the iRobot app the step counter app would shut down. This was really annoying so I searched for an app I could load on my Windows PC (this would be my preferred way to control and monitor the i3+). No such app exists. Android and iOS are the only platforms supported. I have an Amazon Fire tablet (an android device) but Fire OS is a proprietary version of Android and iRobot claims Fire OS will not work. Some Googling turned up a way to make it work. I was able to load the iRobot Home app on my Fire tablet and uninstall it from my phone. I feel like all of these frustrations could easily have been avoided if good documentation were available, if a PC app were available, if the Android app easily installed on Fire OS, if the customer service rep was better schooled in potential problems, and if the video chat was a two-way video call. These are all issues that other companies seem to handle with ease. Eventually I got the issues resolved, despite the customer no-service support, and I must say that I am impressed with the unit and it’s capabilities. It does a good job of vacuuming (I haven’t tried the mop feature yet), mapping the house floor, returning to base to self-empty, returning to base to recharge, and restarting itself after a return-to-base event. The scheduling feature works well. Assuming I never need customer service again, and the unit delivers reasonable durability and reliability, I think I will be very happy with my purchase.Edit – Oct 23, 2024 – Been using for 3 months. VERY Disappointed. Since Oct 7, this unit has not completed a job. Every job, there have been 6, is listed as “Stuck”. In every case the unit has just stopped at random places, but it’s not stuck. One of the times it reported “Stuck”, I found it in the middle of the floor with a dead battery. I have cleaned or replaced every part that can be cleaned or replaced. I have checked the “Product Health” and there are no issues. My previous experience with the Roomba support team was abysmal.DO NOT BUY A ROOMBA – Bad product, bad support. I am hopeful I can get some of my money back.

Worth it if you find a good deal
I got my i3 combo on a Prime Day deal, so I think it’s worth the money compared to other prices I saw. Truthfully, I didn’t do a lot of research. It was an impulse purchase. So I really don’t know how it compares to other models or brands. I will say it’s really nice to have clean floors under my feet and not have to do anything to get them but press a button.What I like:* Mop and vacuum combo – can vacuum and mop at the same time* Being able to schedule jobs* Save rooms and tell it to do only certain rooms* Self-emptying for the vacuum-only component* Watching it do its thing is mesmerizing.* I don’t have to vacuum and mop* Pretty good with edges* Navigates from hard floor to rug/carpet well* Good around obstacles.What I would improve (or why you should get the best deal possible):* It’s loud* It’s not terribly efficient — it goes over the same spaces repeatedly before it sometimes gets to the one spot that really needs attention* Takes longer than it should due to inefficiency* You have to swap out components to use the mop part* The vacuum is really just a floor sweeper* The mop is just a light damp cloth on the bottom — not gonna get a deep clean but it’s fine for routine maintenance. In other words – better than nothing and that’s what my floors were getting before. Nothing.* Can only save one smart map.* I have to set up obstacles if I don’t want it to mop on rugs.* Instructions were terrible. I had to google several times to figure out how to get it to mop. Once you figure it out it’s fine, but it wasn’t even clear in the instructions what kind of cleaner to use. For this much money I expected way better.I am glad I bought one. It’s one of those new gangles gadgets I didn’t know I wanted until I had it – like my Roku or smart alarm clock. If I had saved another $50 I would say it was a stellar deal. I definitely wouldn’t have paid more than I did, even for one with more updates or features. Unless it’s gonna really scrub and steam my floors, I don’t see the value in anything more expensive.

Les rouleaux de cueillette de la saleté solide sur plancher de bois est très bruyant. Et le robot semble ne pas se fier à sa carte pour localiser les murs, et vivement cogne partout, et s’est même perdu dans le couloir qui est deux fois sa largeur.L’application n’est pas facile d’utilisation. Par exemple, il n’y a aucun moyen de repérer sur la carte où se trouve le robot ; la localisation se fait par émissions de bruits seulement. Il n’y a pas non plus moyen de pointer un endroit sur la carte à effectuer le ménage dont sous la table ; c’est uniquement par pièce.À éviter si vous voulez préserver la paix avec votre voisin du dessous. Et l’application est meilleure pour certains robots dérivés.

After only 2 runs, it began to show “error 26”. Followed all “help” instructions, including several “reboots” and it still doesn’t work.Although we have exchanged several emails with customer service, absolutely nothing has been resolved. They sent a “replacement” part, but the video for replacing instructions sent were for a different model. So, we are not even sure if the replacement part will work. It has been extremely frustrating.And Amazon has such a short widow of return on this product. I definitely would have returned it… if I could.Feel like I’m stuck with a very expensive problem.